Immediate Technical Support
Our network engineers and helpdesk officers are on duty 24/7/365 to resolve any line speed queries or technical issues across our branches in Cox's Bazar.
Need Immediate Technical Help?
Select your nearest branch for direct hotline support or live WhatsApp chat.
Main Branch Support
Bay Tower, Baitush Shorof Road, Barmis Market, Cox's Bazar
Sub Branch Support
Patoli Road, Khrulia Bazar, Cox's Bazar Sadar
Direct Support Desk
Connect directly with our branch engineers for instant line assistance.
24/7 Network Monitoring
Dedicated NOC team actively monitoring latency round the clock.
On-Field Support Team
Instant technician deployment for physical fiber line restoration.
Official Support Hours:
Physical Office: 10:00 AM - 04:00 PM
Hotline & On-Field: 24 Hours Active
Try These First Before Calling
90% of temporary internet drops can be fixed in 2 simple steps.
Check LOS Light on ONU
If the LOS light is blinking red, it indicates physical optical fiber break in your line. Contact our field team immediately.
Restart ONU & Router
Unplug power adapters of both ONU and Router, wait for 30 seconds, then plug them back in to clear temporary IP/DNS cache.
Check Account Status
Ensure your monthly bill subscription is active. If disconnected due to bill expiry, pay via bKash to re-activate instantly.